Customer Service Officer (General Insurance)

What You’ll Do

• Reply to customer enquiries via phone, email and WhatsApp
• Help customers with insurance applications, policy changes, renewals, and basic claims support
• Keep clear records of all cases in our system
• Follow up on pending issues and make sure nothing gets stuck
• Handle feedback and complaints calmly and professionally
• Spot problems in our process and suggest better ways to do things
• Support new feature launches and platform updates when needed

What We’re Looking For

• Diploma or above, with 2+ years of insurance-related experience
• Good knowledge of Generali Insurance Products (Especially in Travel, Home & Motor)
• IIQE Paper I & II required
• Friendly, patient, and customer-focused
• Organized, detail-minded, and able to juggle multiple tasks
• Comfortable with digital tools and systems
• Fluent in Cantonese, and able to work in English & Putonghua

Interested parties please send your updated resume with availability, current and expected salary to recruitment@10Life.com