Anti-scam Guide

Your privacy and security are of the utmost importance to us. This guide aims to help you identify and avoid common scams and protect your personal data and financial security.

Below are 10Life's official websites and platforms, which you can use to verify us: 
 

Common Scam Tactics

• Impersonating staff 
  Scammers may claim to be staff from 10Life or another well-known organisation (such as Alipay/HKTVmall), offering to help process transactions or verify your identity in order to gain your trust. 10Life staff will never call you unprompted to ask for your password or verification code, or instruct you to transfer money.
   
• Fake verification prompts 
  Scammers may prompt you to "enter a verification code" when the figure shown on screen is in fact a transfer amount. Any "verification" that asks you to enter an amount or confirm a payment is a scam. Stop immediately.
   
• Forged documents 
  Scammers may use fake websites or chatbot replies to send forged transaction documents that make a transaction look genuine. Please check that the domain and sender come from an official channel.

Online Anti-Scam Guide

• When you receive a message or call, first confirm whether the sender or caller is contacting you through an official channel; if anything doesn't match, end the conversation and verify further.
• Use the government's Scameter (or call 18222) to check suspicious websites and phone numbers.
• Stay calm if you see language designed to create a sense of urgency, such as "limited time" or "act now".
• Never click unfamiliar links or disclose personal data. 

Report Any Suspicion Immediately

• If you suspect you have provided sensitive information to a suspicious website, platform or email, made a transaction on a suspicious site, or received a message impersonating 10Life, please immediately:
• Report the case to the Police;
• Call the Anti-Scam Helpline on 18222;
• Contact us via the 10Life Customer Service Hotline at (852) 3705 1599, or email enquiries@10life.com.