Which pet boarding service is best? Introduction to 8 cat and dog hotels in Hong Kong

Planning a short trip, but worried there will be no one to look after your furry friend at home? Handing your pet over to a friend may still leave you uneasy? In fact, by choosing the right boarding service for your pet, you can not only enjoy a holiday with peace of mind, but also give your furry friend a relaxing staycation. This time, 10Life will introduce eight pet hotels in Hong Kong for pet owners, covering cat and dog hotels, so your furry friend can play happily and stay comfortably while everyone enjoys a good time.

When you are planning a trip, going on a business trip or too busy to look after your pet in person, you may wish to consider a pet hotel. In general, pet hotels offer 24-hour air-conditioned rooms and provide daily care services such as feeding and cleaning. They will also arrange dog walks or spend time playing with cats; cat hotels are equipped with cat trees, scratching boards and other facilities to meet cats’ activity needs. In addition, many pet hotels are also equipped with a range of entertainment facilities, such as indoor play areas, swimming pools or outdoor lawns. At the same time, they may also offer special services such as pet grooming, pet training, chauffeur pick-up and drop-off, and themed photography, ensuring that your pet enjoys a comfortable and pleasant stay.

Generally, before a pet checks in, the owner is required to provide relevant health certification documents for the pet, such as the original dog licence, vaccination card and microchip details, as well as the check-in and check-out dates, any special requirements or service requests, and preferred room type. Upon the pet’s arrival, it is usually weighed immediately and then arranged for a bath and flea treatment, to ensure that the pets can stay in a safe and hygienic environment.

As a pet owner, you naturally want your furry friend to stay comfortably. Here are a few easy and practical tips to help your pet enjoy a worry-free holiday.

Refer to reviews and word of mouth

If you want your pet to be well cared for, of course you should choose a quality pet hotel. You can do some research online in advance, read other owners’ views and related reviews, and find out about the pet hotel’s cleanliness, service attitude, and the professionalism of its pet care.

Visit the pet hotel in person beforehand

If you want to make sure your furry friend will be happy and comfortable, after doing your online research, the best thing is to visit the hotel in person and check whether the environment is clean, the facilities are complete, there is enough space for your pet to move around, and whether CCTV is provided. You can even observe how the staff treat the pets, to confirm whether the pet hotel is suitable for your beloved companion.

Understand the daily activity schedule

In addition to understanding the pet hotel’s environment, pet owners should also pay attention to the hotel’s daily arrangements. Basic care such as feeding, cleaning, daily walks and playtime should be clear, and you can also check whether there are any special activities suitable for your pet, such as swimming lessons and massage services. Owners can choose a hotel that offers suitable activities according to their pet’s personality and needs, arranging a staycation that is both fulfilling and fun.

Confirm whether the relevant licence is held

Don’t want to worry about your pet while you are travelling? The best way is to choose a pet hotel with a valid licence issued by the Agriculture, Fisheries and Conservation Department, and check whether the licence is displayed at the hotel. Never choose an unlicensed venue simply because it is cheaper, as this may affect your pet’s safety. You may wish to visit the Agriculture, Fisheries and Conservation Department website to check the list of licensed premises, or see whether the pet hotel’s official website provides its licence number, so that you can choose a professional and reliable pet boarding service.

Compare pet hotel fees

Different room types, pet sizes and additional services will all affect the price of pet boarding. If your pet is larger and you choose a private room, the price may be higher. In addition, many pet hotels now offer extra services such as pet grooming, daily walks, one-on-one playtime, behavioural training and chauffeur pick-up and drop-off. Although attractive, these usually require additional charges. Therefore, we recommend that pet owners first understand their pet’s needs and their own budget when making a choice, then compare options to find the most suitable service.

Prepare familiar items for your pet

To help your furry friend adapt to the pet hotel environment more quickly, remember to bring familiar items such as a small blanket, toys or their usual food before check-in, as these can help them adjust to the new environment and increase their sense of security. Owners can also tell the hotel staff about their pet’s daily habits and preferences so that they can provide even more attentive care.

There are countless cat and dog hotels, so how do you choose? 10Life has specially selected eight cat and dog hotels with AFCD licences for your reference.

Pet Villa

Pet Villa offers a wide range of pet boarding and daycare services, with three branches in total. Each branch is equipped with air-conditioned individual rooms in different sizes, dog activity areas, and themed rooms, allowing furry friends to play to their heart’s content. In addition, each room is fitted with CCTV, so owners can keep an eye on their pets at any time. There are also cat-only hotels in Homantin and Wan Chai, making it convenient for cat owners across different districts.

Address: Homantin branch: Full floor, 1/F, VAU Residences, 11 Liberty Avenue, Homantin
Sai Ying Pun branch: Shop K, G/F, Fuk Moon Building, 72 Third Street, Sai Ying Pun
Wan Chai branch: 5/F, Kai Kwong Commercial Building, Wan Chai
Tel: Homantin branch: +852 9820 5202
Sai Ying Pun branch: +852 6394 3070
Wan Chai branch: +852 9010 5904
Email: Petvillahk@gmail.com
Website: https://petvilla.hk/?lang=en

Ruff and Fetch 

Ruff & Fetch offers dog boarding services in a comfortable environment, with two types of spacious private rooms equipped with 24-hour air conditioning and ventilation systems, and two walks a day. The hotel shares pets’ daily updates via WhatsApp every day, and owners can also check on their furry friends in real time via webcam. In addition, a chauffeur pick-up and drop-off service is available, and the drivers are all certified in pet first aid, so they are equipped to handle unexpected emergencies.

Address: 7 Kwun Chung Street, Jordan, Kowloon
Tel: +852 2348 0262 / +852 6674 1567 (WhatsApp)
Website: https://ruffandfetch.com/collections/licensed-dog-boarding

Wow Hotel

Wow Hotel currently only offers dog boarding services. Each room has independent lighting and 24-hour CCTV monitoring. The hotel also features an outdoor grass area, pet grooming, a clinic, a photo studio and a snack station, allowing furry friends to relax and enjoy themselves to the fullest.

Address: Shop 1 & 2, G/F, Wonga Building, 203 Yee Kuk Street, Sham Shui Po, Kowloon, Hong Kong
Tel: +852 2528 3433 / +852 9343 6776 (WhatsApp)
Email: info@wowhotel.hk
Website: https://www.wowhotel.hk/

Lego Pet Hotel

Lego Pet Hotel has branches in Kowloon City, Tai Po and Tsuen Wan, and specialises in dog boarding services. Each branch offers private rooms of various sizes and is equipped with a good ventilation system. In addition to daily care, one-on-one playtime is arranged every day to ensure that furry friends get plenty of exercise.
Address: Kowloon City branch: Shop B, G/F, Tak Shing House, 23, 25 and 27 Lion Rock Road, Kowloon City
Tai Po branch: 2 Nam Shing Street, Tai Po
Tsuen Wan branch: G/F, 63 Yeung Uk Road, Tsuen Wan
Tel: Kowloon City branch: +852 2445 7238 / +852 5226 0867 (WhatsApp)
Tai Po branch: +852 2466 0009 / +852 5225 5435 (WhatsApp)
Tsuen Wan branch: +852 2658 0888 / +852 2687 2336 / +852 5225 1439 (WhatsApp)
Website: https://www.legopet.com.hk/pet-hotel

SPCA

The SPCA offers cat and dog boarding services for members, located at its Wan Chai headquarters and the SPCA Jockey Club Centennial Centre in Tsing Yi. Each pet hotel has an air-conditioned private room with a comprehensive ventilation system, and professional staff take care of pets’ daily meals and routines. The SPCA also has its own professional veterinary team, which can provide emergency medical support, making it suitable for furry friends with special medical needs. However, owners should note that, as spaces are limited, bookings must be made four months in advance.
Address: Wan Chai headquarters: 5 Wing Sing Street, Wan Chai, Hong Kong / Tsing Yi Centre: 38 Cheung Fai Road, Tsing Yi, New Territories
Tel: Wan Chai boarding service: +852 2232 5501; Tsing Yi boarding service: +852 2232 5555 (both have voicemail services)
Website: https://www.spca.org.hk/zh-hant/what-we-do/other-services/boarding/

Ferndale Kennels & Cattery

Located in Sai Kung Country Park, Ferndale Kennels & Cattery has multiple dog kennels and cat pens. The dog kennels are equipped with air conditioning or fans, as well as sleeping areas and outdoor runs, allowing dogs to move around freely; the cat pens include separate toilet areas and basic facilities. The hotel also offers additional chargeable services such as veterinary check-ups, medication administration, dog bathing and chauffeur pick-up and drop-off.

Address: SX-2031, Sai Kung Country Park, Pak Tam Chung, North, New Territories, Hong Kong
Tel: +852 2791 9330
Website: https://www.ferndalekennels.com/en/

Cat Hostel

Cat Hostel is designed specifically for cats and features a cosy Japanese-style setting. Each room is equipped with a cat bed and cat climbing post, allowing cats to play and rest to their heart’s content. CCTV is also installed, so owners can check on their beloved cats at any time. The professional team changes the litter daily, provides fresh food and water, and arranges playtime and stretching exercises to ensure cats get enough activity.

Address: Overseas Building, 417-421 Hennessy Road, Wan Chai
Tel: +852 5978 8727
Website: https://www.cathostelhk.com/

Cat Season Hotel

Cat Season Hotel is also designed for cats, offering six spacious room types in different sizes. Each room is equipped with 24-hour CCTV surveillance (at an additional cost), allowing owners to see their beloved cats anytime, anywhere. In addition, the hotel provides scheduled and measured feeding according to the owner’s instructions, and cleans and disinfects the rooms daily to ensure they stay comfortable and at ease.

Address: Full floor, 23/F, 93WYS, 93 Wai Yip Street, Kwun Tong
Tel: +852 9158 2378
Website: https://www.catseasonshotel.com/zh-hant/
 

As pet owners carefully choose a hotel for their pets, do not forget to purchase pet insurance in advance for your furry friends. During their stay at a pet hotel, pets may feel unwell or develop minor ailments due to changes in environment or other factors. Purchasing pet insurance in advance can ensure that they receive timely treatment when they fall ill, while also helping to reduce the owner’s financial burden. As a Hong Kong insurance comparison platform, 10Life introduces an actuary-designed scoring system to compare the details of different insurance products fairly, enabling policyholders to choose the most suitable insurance product for their needs. For more information on pet insurance, please refer to 10Life’s pet insurance comparison.

Further reading:
Is your beloved pet suddenly ill at night? Introducing the best 24-hour veterinary clinics and their fees
[New cat owners’ guide] Complete guide to preparations, health checks and cat insurance
Where is the best place for pet grooming? A list of pet grooming and home services in Hong Kong
 

Last updated: 23 October 2024

This English version of this article has been generated by machine translation powered by AI. It is provided solely for reference purposes. In the event of any discrepancy or inconsistency between this translation and the original Chinese version, the Chinese version shall prevail.