FAQs | 10Life

Which insurance products can I buy online?

Among our travel, home, domestic helper and fire insurance products, any plan marked with an "Instant Purchase" label can be bought online on the 10Life website.

What payment methods are accepted for online purchases?

We accept VISA, Mastercard, AlipayHK, WeChat Pay HK, Apple Pay and Google Pay.

How will I receive my policy after buying online?

Once your policy takes effect, we'll notify you by email and SMS. You can also log in to your 10Life member account to view your payment receipt and policy details.

Is there a cooling-off period for online purchases?

General insurance products available for online purchase — such as travel, home, domestic helper and fire insurance — usually do not have a cooling-off period, and premiums are non-refundable once paid. For special circumstances, please call or WhatsApp us at 3705 1599.

How can I get help if I run into problems while buying online?

If you run into any problems during the online purchase process, please call or WhatsApp us at 3705 1599.

Do online policies renew automatically?

Online purchases don't yet support automatic renewal — we'll be rolling out this feature later. We'll send you a separate reminder to renew before your policy expires.

Do I need to be a 10Life member to buy online?

Yes. You'll need to register for or log in to a 10Life member account to continue with your purchase.

Can I buy online if I don't have a Hong Kong phone number?

At the moment, online purchases on the 10Life website are only available to users with a Hong Kong mobile number.